D8AMC & Maintenance
IT Helpdesk & Technical Support
A point of contact for day-to-day IT issues and questions.
Overview
A helpdesk function that gives staff a clear point of contact for day-to-day IT issues, triaging problems and resolving them directly or escalating to on-site support as needed.
What this includes
- A defined contact point for IT issues
- Issue triage and troubleshooting
- Resolution or escalation to on-site support
- Basic tracking of repeat issues
Key benefits
- Single point of contact for IT issues
- Issues triaged and resolved or escalated appropriately
- Reduces time staff spend stuck on IT problems
Typically suitable for
Corporate officesSmall & medium businessesGovernment organizations
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